Status and Error Codes
Bundle status codes
Code | Description |
pending_validation | Bundle validation is in progress |
activated | Bundle was successfully validated and activated |
failed | Bundle activation failed. Refer to error object for additional details |
cancelled | Bundle was cancelled either by user or mobile operator |
Error codes
Code | Description |
ERR_2001 | Generic failure, bundle was not activated |
ERR_2002 | User authentication failed, bundle was not activated |
ERR_2003 | User entitlement validation failed, bundle was not activated |
ERR_2004 | Failed to deliver activation instructions to the user |
ERR_2005 | Active bundle already exists |
ERR_2006 | Input parameter mismatch |
ERR_2007 | Bundle is already cancelled |
ERR_2008 | Bundle update failed |
ERR_2009 | Consumer update failed |
ERR_2010 | User has started a new activation flow |
ERR_2011 | Bundle suspend failed |
ERR_2012 | Bundle already in suspended status |
ERR_2013 | Bundle already resumed |
ERR_2014 | Activation failed due to existing subscription |
ERR_2015 | Activation failed due to an error in the partner's system |
ERR_2016 | The bundle offer has already been activated |
ERR_2017 | Subscription could not be started due to failed billing attempt, bundle was not activated |
Cancellation codes
Code | Description |
customer_opt_out | Customer cancelled the subscription |
customer_plan_change | Customer changed their rate plan and is no longer eligible for their subscription |
customer_ineligible | Customer was found to be ineligible for the offer |
customer_account_change | Customer has changed their account the offer is attached to |
customer_closed_account | Customer closed their account with the mobile operator |
billing_failed_renewal | Customer did not meet financial obligations in time for the billing cycle |
suspected_fraud | Suspected fraud |
test_bundle | Bundle was created for pre-launch testing, but has become stuck in an invalid state, or no longer desired, after launch |
reseller_opt_out | Cancellation originated by telco, which does not map to any of the above |
merchant_opt_out | Cancellation originated by partner, which does not map to any of the above |
Help us improve our Merchants Portal. Was this article helpful?
Thank you for your feeback